Troubleshooting Installation Issues

When installing SAInt, there are two key installation processes: installing SAInt itself and installing CodeMeter. During the SAInt installation process, the installer checks the Windows registry to detect if CodeMeter is already installed, determine its version, and update it if necessary. Please refer to chapter 2 for detailed installation steps for SAInt and CodeMeter.

1. Generating Installation Logs

If the installation of either SAInt or CodeMeter did not complete successfully, you can generate an installation log to diagnose the issue. Follow these steps to generate a log:

Open Command Prompt:

  • Press Win+R, type cmd, and press Enter to open the Command Prompt.

Run the Installation with Logging:

  • Use the following command to run the installation and generate a log:

    C:\Path\To\Setup.exe" /L*V "path\to\save\example.log

    Replace C:\Path\To\Setup.exe with the path to the SAInt Setup file or CodeMeter Runtime Kit.

    Replace path\to\save\example.log with the desired location to save the log file, e.g., C:\Users\YourUsername\Desktop\example.log.

The log file will provide detailed information on what went wrong during the installation. If the log does not help you resolve the issue, please send us the log file at support@encoord.com so we can assist you further.

2. Missing SAInt User Folder

In some cases, when SAInt is installed by an Administrator for other users with restricted permissions, the SAInt user folder typically located at C:\Users\<username>\Documents\encoord\SAInt-v3 (where <username> is the name of the user for whom the software has been installed) may be missing.

If you encounter this issue:

  • Navigate to C:\ProgramData\encoord\SAInt-v3. This folder should contain the SAInt user files accessible to all users.

  • Copy the relevant files from C:\ProgramData\encoord\SAInt-v3.

  • Paste the files into your personal document folder at C:\Users\<username>\Documents\encoord\SAInt-v3.

By following these steps, you can ensure that the SAInt user folder is correctly set up for all users, even those with restricted permissions.